Steven Li sells cosmetics to overseas customers from the eastern Chinese province of Jiangsu. This month, amid the popularity of the OpenClaw AI agent framework, he expanded the business by “hiring” four “AI employees”.
On the front lines, the AI customer service manages real-time inquiries 24/7 on WhatsApp, while a “digital sales” agent provides price quotes. Behind the scenes, a third role ensures operational transparency by providing tracking status for every order, while an “operations…

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