A carer support hotline commissioned by the Hong Kong government handled almost 100,000 calls in nearly two years since its launch, with operations set to be scaled up to meet growing demand.
Operated by the Tung Wah Group of Hospitals, the 24-hour ‘182183’ hotline provides emotional support and referrals to welfare services. It is staffed by more than 100 social workers, who work in shifts across 30 phone lines.
Since its launch in September 2023, amid a spate of family tragedies involving…
